From our Terms of Use: 

  • All orders are packed professionally. Once a package leaves the I Green Planet Store Ltd  facility it becomes the responsibility of the shipping company and the customer.
  • Refused orders are subject to freight charges and a 15% restocking fee.
  • Damages and shortages must be reported to I Green Planet Store Ltd / Medtainer Canada  within 48 hours of receipt of goods.
  • We accept returns on  defective products / proof required , we pay all shipping costs.  
  •  Regular priced products may be returned, unused, within 7 days for a full refund on the price of the product  . The customer is responsible for all shipping fees (including return shipping) and duties paid.
  • We do accept exchanges , the buyer is responsible for all shipping costs  
  •  Used items or custom printed items  may not be returned.
  • All returned checks result in a CAD $30.00Convert charge and a hold on all pending orders.
  • Note: We do not provide a warranty on items purchased on eBay and Amazon.